# Customer Support ### How to Contact Support * Email: * Live Chat: Available Monday–Sunday, If an agent isn't available, we will send you an email. ### Before You Reach Out To speed things up, please include: * A clear description of the issue * Steps to reproduce (if possible) * Screenshots or error messages * Your browser, app version, or OS (if relevant) ### What to Expect * We’ll reply within 24h-48h depending on agent availability. * Complex issues might take a bit longer (we’ll keep you updated). * For urgent bugs, we prioritize fixes and notify affected users. ### Thanks! Your feedback helps us improve. Even when it’s a bug — we’re glad you told us. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://deploykey.gitbook.io/deploykey-docs/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.